How to approach our technical support chat
In general – we appreciate knowledge about:
- Whether you are our customer
- Your account number or your connected distributor
- Your company name
For questions regarding spare parts:
- Please prepare the tool number
- If a tool has been discontinued and you are looking for a replacement tool, we can still
help by having a drawing of the component to identify the correct tool. Likewise, it is
helpful to know the workpiece material and the material to be removed.
For technical questions regarding your processes and when you are looking for a tool
recommendation:
We need info about your process and application:
- Do you want to rough, semi-finish, finish – which application do you need a tool for?
- How is your current tool fixed in the machine?
- How is your workpiece fixed in the machine (clamping)?
- What machine is the workpiece on?
- What type of cooling are you using?
- What is the material you are machining (hardness)?
- Do you know the gross weight of the workpiece?
- What is the number of parts to be manufactured?
- What is your aim (pure performance vs. tool life)?
Please note:
Our Coropak, and training at the Sandvik Academy can help you with general machining
knowledge and knowledge about our products.
Sandvik Coromant Academy
